The ideal Reservation Manager will have proven experience in vacation/resort management including reservation sales, customer service, and call center management. 

Job Summary
•    Training and coaching reservation staff for peak performance.
•    Assist with owners, guests and team members to ensure the highest level of guest and owner satisfaction.
•    Coordinate and oversee daily operation of reservation sales team and call center using best practices and innovating for continually improving results.
•    Compilation of weekly reservations, inventory efficiencies, occupancy and statistics/reports.
•    Provide guidance and assistance in implementation of programs, procedures, departmental standards, team member training and scheduling. Will also be actively involved in departments recruiting process.
•    Assist in preparation of and adherence to departmental budgets and strategic plans.
 

•    2 years customer service management experience.
•    Reservations Software or proven aptitude with computers and Microsoft Office software. 
•    Must be able to effectively deal with owner, guest or team member concerns by telephone or in person in a professional manner.
•    Able to handle the stress of high customer demand in a hospitality environment.
•    Requires good communication skills and the ability to apply common sense understanding to carry out detailed written or oral instructions.
•    Must be able to easily and frequently change from one activity to another.
•    Must be able to supervise staff in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.